Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("User", "you") and Locumspace ("Practices Plus", "we", "us", "our"), the operator of the Practices Plus platform, accessible via our website and related services (the "Service"). By creating an account, accessing the Service, or making a payment through the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Service.

Practices Plus provides internationally trained doctors and nurses with informational guidance on licensing, immigration, and job placement pathways for the United Kingdom, United States, Australia, Canada, and the United Arab Emirates. The Service may include:

• Country-specific licensing and immigration guides
• A curated registry of links to official regulator and government sources
• Paid, per-country unlockable content and tools
• Optional one-on-one paid consultations with Practices Plus advisors
• A language assessment practice module with automated, rule-based scoring

The Service is provided for general informational and educational purposes only. It does not constitute, and must not be relied upon as, legal, immigration, or regulatory advice, nor as a substitute for direct engagement with the relevant licensing body, government agency, or a qualified professional.

Practices Plus is not a law firm, immigration consultancy, recruitment agency, or an agent of the General Medical Council (GMC), Nursing and Midwifery Council (NMC), Educational Commission for Foreign Medical Graduates (ECFMG), Commission on Graduates of Foreign Nursing Schools (CGFNS), Australian Health Practitioner Regulation Agency (AHPRA), Nursing and Midwifery Board of Australia (NMBA), Medical Council of Canada (MCC), National Nursing Assessment Service (NNAS), the Dubai Health Authority (DHA), Department of Health Abu Dhabi (DOH), Ministry of Health and Prevention (MOHAP), or any other regulator or government body referenced on the Service.

Licensing rules, visa requirements, fees, and processing timelines change frequently and can vary based on your individual circumstances. While we make reasonable efforts to keep our content accurate and current — including periodic re-verification of our source registry — you are solely responsible for independently confirming all requirements directly with the relevant official body before making any decision, application, payment, or travel arrangement. Where authoritative data is unavailable at the time of publication (for example, certain UAE licensing fees), we will clearly label the relevant content as indicative rather than confirmed.

We do not guarantee any particular outcome, including but not limited to successful licensure, visa approval, or job placement.

• You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.
• You must provide accurate, current, and complete information when registering and must keep this information up to date.
• Each account is for the use of a single named individual. You may not share your login credentials or paid access with another person.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• We may suspend or terminate accounts that we reasonably believe involve fraud, misuse, credential sharing, or a breach of these Terms.

5.1 Country Access

Access to the full country guide and related tools for each of the five supported countries is unlocked individually for a fixed, one-time fee, set by your billing region and displayed to you in the applicable currency at checkout before you complete your purchase. Country access is priced as a fixed amount in each billing currency, not as a currency conversion of one another. The price shown to you at checkout is the price that governs your purchase, regardless of any figure quoted elsewhere on the Service or in prior communications.

Your billing currency is determined by the payment method and billing region you select at checkout, not by your physical location, citizenship, or any other factor.

"Access has been granted" means the point at which the relevant country content becomes viewable in your account, which we will make available promptly following confirmed payment. If a technical fault delays your access beyond 24 hours after payment is confirmed, you are entitled to a full refund on request until access is actually granted.

Once access has been granted, country access is a one-time unlock tied to your account for as long as the Service continues to operate — it does not expire on a fixed date and is not subject to recurring renewal. If we discontinue the Service or a given country's content permanently, Section 16 (Changes to These Terms) and Section 12 (Suspension and Termination) govern your rights, including advance notice and any applicable pro-rated remedy described there.

5.3 Consultations

One-on-one consultations with a Practices Plus advisor are a separate, optional paid add-on, priced and billed independently of country access, at the fee displayed to you at checkout before you book. Consultation terms, including cancellation and no-show rules, are set out in Section 6 below.

5.4 Payment Processing

All payments are processed through Paystack, a third-party payment processor. By making a payment, you also agree to Paystack's applicable terms. We do not store your full card or bank details. Where a transaction involves a currency conversion, this is calculated using live exchange rate data at the time of the transaction; the rate applied at the moment of checkout is the rate that governs that transaction.

If you believe you have been charged in error, contact us within 14 days of the transaction. Chargebacks or payment disputes raised directly with your bank or card issuer without first contacting us may result in temporary suspension of your account pending resolution.

The following terms apply specifically to paid one-on-one consultations booked through the Service.

6.1 Booking Limits

You may have only one active or upcoming consultation booking at a time. You must attend or cancel your existing booking before scheduling another.

6.2 Cancellation and Refunds

• If you cancel at least 24 hours before your scheduled session start time, you will receive a full refund of the consultation fee.
• If you cancel less than 24 hours before your scheduled session, or fail to attend, no refund will be issued.

6.3 No-Shows

• User no-show: if you fail to attend your scheduled consultation without cancelling at least 24 hours in advance, you forfeit the consultation fee and the session will not be automatically rescheduled.
• Advisor no-show: if your assigned advisor fails to attend the scheduled session, you will automatically receive a full refund of the consultation fee.

6.4 Time Zone

Consultation times are displayed by default in your local time zone, automatically detected from your device or browser settings. You are responsible for confirming the correct local time before your session, particularly if you travel or change devices between booking and your session date.

6.5 Nature of Advisor Guidance

Practices Plus advisors are experienced guides who provide practical, informational support based on their familiarity with licensing and relocation pathways. Advisors are not licensed immigration consultants, lawyers, or regulatory professionals unless separately and explicitly stated to you in writing. Guidance provided during a consultation is informational only and does not constitute legal or immigration advice.

6.6 Session Recording

Consultation sessions may be recorded for internal quality assurance and advisor training purposes. Recording will only occur with your explicit consent, requested and confirmed separately at the start of each individual session. You may decline recording for any session without affecting your access to the consultation itself.

The Language Assessment Module is a practice tool intended to help you prepare for language proficiency requirements. It uses rule-based, automated scoring and is not a certified or accredited language proficiency test. Results generated by this module are for self-assessment and practice purposes only and are not recognised by, equivalent to, or accepted as a substitute for official examinations such as IELTS, OET, or any other test required by a licensing or immigration authority.

Audio you record for speaking tasks within this module is used solely to generate your practice score and is deleted immediately once scoring is complete; it is not retained, reused, or shared beyond that purpose.

You may be asked to upload documents (such as identification, degree certificates, or licensing credentials) to use certain features of the Service. By uploading content, you confirm that you own or have the right to submit it, and you grant Locumspace a limited, non-exclusive licence to store and process that content solely for the purpose of providing the Service to you (for example, supporting a consultation or country-access feature). Retention of uploaded documents is governed by our Privacy Policy. In summary, documents are retained only for as long as they remain tied to an active country-access unlock or an upcoming or recent consultation, and are deleted thereafter.

All content on the Service — including the country guides, source registry, question banks, platform design, and underlying software — is owned by Locumspace or its licensors and is protected by applicable intellectual property laws. You may use this content for your own personal, non-commercial purposes in connection with your use of the Service. You may not copy, reproduce, redistribute, scrape, or create derivative works from our content without our prior written consent.

The Service contains links to third-party regulator, government, and immigration websites (including but not limited to GMC, NMC, ECFMG, CGFNS, AHPRA, NMBA, MCC, NNAS, and MOHAP). We do not control, and are not responsible for, the content, accuracy, or availability of these external sites. Inclusion of a link does not constitute an endorsement. We periodically review and update these references, but a broken, outdated, or changed third-party link does not itself constitute a breach of these Terms.

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Share, resell, or sublicense your paid access to another person
• Attempt to scrape, copy, or systematically extract content from the Service
• Upload false, fraudulent, or another person's identity or credential documents
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorised access to any part of the Service or another user's account

We may suspend or terminate your account and access to the Service, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent activity, initiated an unwarranted chargeback, or misused the Service. You may close your account at any time by contacting us; closure does not entitle you to a refund of any fees already deemed non-refundable under Section 5 or 6.

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by applicable law, Locumspace shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of income, opportunity, or professional licensing outcome, arising from your use of, or inability to use, the Service, including reliance on any guide, source link, advisor consultation, or language assessment result. Our aggregate liability for any claim arising from these Terms or the Service shall not exceed the total fees you paid to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold Locumspace, its officers, employees, and advisors harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or documents or information you submit that are false, misleading, or infringe the rights of a third party.

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

The parties will first attempt to resolve any dispute informally by contacting us directly. If a dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the courts sitting in Lagos, Nigeria, or, at our election, referred to arbitration seated in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act (or successor legislation) then in force.

15.1 Mandatory Consumer Rights for UK, EU, and Australian Users

If you are using the Service as a consumer and are habitually resident in the United Kingdom, a member state of the European Union, or Australia, the choice of Nigerian law and the Lagos courts/arbitration process set out above applies to the fullest extent permitted by law, but does not remove any protection you are entitled to under the mandatory consumer-protection laws of your country of residence that cannot be excluded or limited by agreement — including, where applicable, your right under such laws to bring proceedings before, or defend proceedings brought against you in, the courts of your own country, and your right to rely on statutory guarantees or protections that would otherwise apply to you as a consumer in that jurisdiction (for example, protections available under the UK Consumer Rights Act 2015, comparable EU consumer-protection directives and regulations as implemented in your member state, or the Australian Consumer Law under the Competition and Consumer Act 2010).

Where any provision of these Terms is found to conflict with a mandatory consumer protection you hold under such local law, that provision will apply to you only to the extent permitted by that law, and will not otherwise affect the validity of the remaining Terms.

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice (for example, by email or an in-app notice) before the changes take effect. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us at: info@locumspace.co